Terms of Service
Terms of Service
Last updated: August 15, 2026
1. Introduction and Acceptance of Terms
Welcome to the website of Sunflower Floral Products, a brand of K.G. Enterprises ("we", "us", "our", or "Sunflower Floral Products").
By accessing, browsing, registering on, or using this website, including purchasing products or using any services available through the website, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies or guidelines published on this website.
If you do not agree with these Terms, please do not use this website or its services.
These Terms apply to all visitors, registered users, customers, and other persons accessing or using the website.
2. Business Information
The website is operated by:
K.G. Enterprises
Brand: Sunflower Floral Products
RIICO Industrial Area,
Bhiwadi, Rajasthan, India
K.G. Enterprises may be referred to on this website and in communications by its brand name, Sunflower Floral Products.
3. Eligibility
You must be at least 18 years old, or the age of majority applicable in your jurisdiction, to create an account or place an order through this website. If you are under the applicable age of majority, you may use the website only with the involvement and supervision of a parent or legal guardian.
By using the website, you represent that the information you provide is accurate and that you have the legal capacity to enter into these Terms.
4. Website Use
You may use this website only for lawful purposes and in accordance with these Terms.
You agree not to:
· Use the website for any unlawful, fraudulent, or unauthorized purpose.
· Attempt to gain unauthorized access to the website, servers, databases, accounts, or other systems.
· Introduce viruses, malware, malicious code, or other harmful material.
· Interfere with or disrupt the operation, security, or functionality of the website.
· Use automated tools, bots, crawlers, or scraping systems to collect or extract website information without our prior written permission.
· Impersonate another person or entity.
· Provide false, misleading, or fraudulent information.
· Use another person's account without authorization.
· Attempt to circumvent any security or access-control measures.
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
5. User Accounts
Certain features of the website may require you to create an account.
You are responsible for:
· Providing accurate and complete information.
· Keeping your login credentials confidential.
· Maintaining the security of your account.
· All activities carried out through your account.
You must notify us promptly if you believe your account has been accessed without authorization.
We are not responsible for losses resulting from your failure to protect your account credentials, except where such responsibility cannot lawfully be excluded.
6. Google and Facebook Login
Our website may allow you to create or access an account using third-party authentication services such as
Google Login or Facebook Login.
When you use these services, the relevant provider may share certain information with us in accordance with the permissions and settings applicable to your account and the provider's policies.
This information may include basic account information necessary to create and manage your account, such as your name, email address, profile identifier, or other information made available through the authentication service.
Your use of Google or Facebook authentication is also subject to the applicable terms and policies of those providers.
We are not responsible for the availability, functionality, or policies of third-party authentication services.
7. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on the website are accurate and current.
However:
· Product colours may appear differently depending on your device or screen settings.
· Product images may be for illustrative purposes where expressly indicated.
· Product specifications, packaging, availability, and other details may change from time to time.
· Minor variations may occur in products due to manufacturing, packaging, lighting, display settings, or other reasonable circumstances.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
8. Product Availability
All products are subject to availability.
Adding a product to your cart or submitting an order does not necessarily guarantee that the product will remain available until the order is accepted and processed. We reserve the right to limit quantities, discontinue products, or refuse an order where necessary, including where stock is unavailable.
9. Orders and Order Acceptance
When you place an order through the website, you are making a request to purchase the selected products. An order may be subject to verification and acceptance by us.
We reserve the right to refuse, cancel, or limit any order, including where:
· A product is unavailable.
· There is an obvious pricing or product-description error.
· Payment cannot be successfully verified.
· We reasonably suspect fraud or unauthorized activity.
· The order appears to be placed for abusive, unlawful, or deceptive purposes.
· There are circumstances beyond our reasonable control.
If we cancel an order after payment has been received, any eligible refund will be processed in accordance with our Refund & Return Policy and applicable law.
10. Prices, Taxes and Promotions
Product prices displayed on the website are subject to change without prior notice.
Applicable taxes, including GST where applicable, will be charged in accordance with applicable law and as indicated during the purchase process or on the relevant invoice.
Promotional offers, discounts, coupons, and other schemes may be subject to additional terms and may be withdrawn or modified at any time, subject to applicable law.
We reserve the right to correct pricing errors, including where a product has been displayed at an incorrect price due to a technical or human error.
11. Payments
Payments may be processed through third-party payment gateways or other payment service providers.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
We do not knowingly retain complete payment-card information where such information is processed directly by third-party payment providers.
Payment processing may be subject to the terms, privacy policies, and security procedures of the relevant payment service provider.
12. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated timelines communicated on the website or during checkout.
Delivery timelines are estimates and may vary depending on:
· Delivery location.
· Product availability.
· Shipping service providers.
· Weather and natural events.
· Transportation disruptions.
· Government restrictions.
· Strikes, public disturbances, or other unforeseen circumstances.
· Other events beyond our reasonable control.
Once an order has been handed over to a third-party logistics or shipping provider, delivery may be subject to that provider's operational conditions.
We will not be responsible for delays caused solely by circumstances beyond our reasonable control.
Specific shipping terms, charges, estimated delivery times, and other applicable conditions are provided in our Shipping Policy.
13. Inspection of Orders
Customers should inspect the package and products upon delivery wherever reasonably possible.
If an order is received damaged, incorrect, incomplete, or materially different from the order placed, you should contact us within the period specified in our Refund & Return Policy and provide the requested photographs, videos, packaging details, invoice information, or other evidence necessary to investigate the issue.
Claims may be subject to verification.
14. Returns, Refunds and Replacements
Returns, refunds, cancellations, and replacements are governed by our Refund & Return Policy, which forms part of these Terms.
Products may be eligible for return, replacement, or refund only where the applicable conditions and eligibility requirements are satisfied.
Certain products may be non-returnable or subject to special return conditions.
Nothing in these Terms is intended to limit any rights available to consumers under applicable law.
15. WhatsApp and Electronic Communications
By providing your phone number, contacting us through WhatsApp, or otherwise communicating with us electronically, you consent to receive communications relating to your account, orders, payments, delivery, customer support, and other service-related matters.
Where you separately opt in to receive promotional communications, we may also contact you through WhatsApp or other permitted electronic communication channels regarding products, offers, promotions, or other marketing communications.
Message and data rates may apply depending on your service provider.
You may opt out of promotional communications by following the unsubscribe instructions provided in the relevant communication or by contacting us.
Opting out of promotional communications will not prevent us from sending essential service-related communications concerning your orders, account, transactions, or support requests.
16. Intellectual Property
All content available on this website, including but not limited to:
· Logos and trademarks.
· Brand names.
· Product photographs.
· Product designs.
· Text and descriptions.
· Graphics and artwork.
· Videos.
· Website layouts.
· Software and code.
· Documents and downloadable materials.
is owned by or licensed to K.G. Enterprises / Sunflower Floral Products or its respective licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, license, transmit, or commercially exploit website content without our prior written permission, except where permitted by applicable law.
Sunflower Floral Products and associated brand assets may not be used in a manner that suggests an unauthorized association, endorsement, or partnership.
17. Third-Party Services and Links
The website may contain links to or integrations with third-party services, websites, payment providers, social media platforms, authentication providers, logistics providers, or other external services.
These third-party services are operated independently and may be governed by their own terms and privacy policies.
We are not responsible for the content, availability, security, or practices of third-party websites or services, except to the extent required by applicable law.
18. Privacy and Personal Information
Your use of this website is also subject to our Privacy Policy.
We may collect and process personal information necessary to provide our products and services, operate customer accounts, process orders and payments, provide customer support, communicate with you, prevent fraud, improve our website, and comply with applicable legal obligations.
Our processing of personal data will be handled in accordance with applicable law and our Privacy Policy.
19. Website Availability and Security
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that:
· The website will always be available or uninterrupted.
· The website will be free from errors or defects.
· All website content will always be current.
· The website will be completely free from viruses or other harmful components.
We may temporarily suspend, modify, restrict, or discontinue any part of the website for maintenance, security, technical, operational, or other legitimate reasons.
20. Disclaimer
To the maximum extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.
Except where expressly stated or required by law, we make no warranties, representations, or guarantees regarding the website, its availability, or its suitability for any particular purpose.
Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or other protection that cannot lawfully be excluded under applicable law.
21. Limitation of Liability
To the maximum extent permitted by applicable law, K.G. Enterprises and Sunflower Floral Products shall not be liable for indirect, incidental, special, exemplary, or consequential losses arising from or relating to your use of the website or services.
This limitation does not apply to liability that cannot legally be excluded or limited under applicable law, including applicable consumer protection rights.
Where liability can lawfully be limited, our liability will be limited to the extent permitted by applicable law and the circumstances giving rise to the claim.
22. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless K.G. Enterprises, Sunflower Floral Products, and their respective personnel, service providers, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:
· Your violation of these Terms.
· Your unlawful or unauthorized use of the website.
· Your infringement of third-party rights.
· Fraudulent or misleading information provided by you.
· Your misuse of your account or the website.
This provision will not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be transferred to you.
23. Account Suspension and Termination
We may suspend, restrict, or terminate your account or access to the website where we reasonably believe that you:
· Have violated these Terms.
· Have engaged in fraudulent or abusive activity.
· Have provided false information.
· Have attempted unauthorized access.
· Have used the website for unlawful purposes.
· Have otherwise engaged in conduct that may harm our website, business, customers, or service providers.
Where appropriate and reasonably practicable, we may provide notice of suspension or termination.
Termination will not affect rights or obligations that arose before termination or provisions that are intended to survive termination.
24. Force Majeure
We will not be responsible for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control.
Such events may include natural disasters, fire, flood, epidemic or pandemic-related restrictions, war, terrorism, civil unrest, strikes, transportation disruptions, government actions, power failures, telecommunications failures, cyber incidents affecting third-party infrastructure, or other events beyond our reasonable control.
25. Changes to These Terms
We may update or modify these Terms from time to time.
The updated Terms will be posted on this website with a revised "Last updated" date.
Unless otherwise required by law, changes will become effective when posted on the website.
Your continued use of the website after the updated Terms are posted constitutes acceptance of the revised Terms.
26. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer protection rights and statutory remedies available to you, disputes arising out of or relating to these Terms or your use of the website shall be subject to the jurisdiction of the competent courts at New Delhi, India.
Nothing in this clause is intended to restrict any consumer rights or remedies that cannot legally be excluded under applicable law.
27. Grievance Redressal and Customer Support
We aim to resolve customer concerns promptly and fairly.
For questions, complaints, order-related concerns, or other issues relating to the website or your purchase, please contact us using the customer support details published on our website.
Where applicable, complaints may be assigned a reference or ticket number to enable the status of the complaint to be tracked.
Business Address: K.G. Enterprises, RIICO Industrial Area, Bhiwadi, Rajasthan, India
We recommend resolving complaints with us first before pursuing any external remedy, without affecting any statutory rights or remedies available to you.
28. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue to remain in full force and effect.
29. Entire Agreement
These Terms, together with the Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies expressly incorporated into these Terms, constitute the agreement between you and K.G. Enterprises regarding your use of the website and services, subject to applicable law.
30. Contact Information
For questions regarding these Terms of Service, orders, products, or customer support, please contact us using the contact details published on the website.
K.G. Enterprises
Sunflower Floral Products
RIICO Industrial Area,
Bhiwadi, Rajasthan, India
Email: [email protected]
Phone: 011-46597921