Privacy Policy
Last Updated: August 2026
Sunflower Floral Products, a registered trademark of K. G. Enterprises, respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit, access or use sunflowerfloralshop.com, place an order, create an account, contact us, or otherwise interact with our services.
By using our website and services, you acknowledge this Privacy Policy. Where consent is required under applicable law, we will obtain your consent in the manner prescribed by law.
1. Who We Are
Sunflower Floral Products is a registered trademark of K. G. Enterprises.
For the purposes of applicable data protection laws, K. G. Enterprises is responsible for determining the purposes and means for processing personal data collected through this website and our related customer interactions, except where a third party independently processes information under its own privacy policy.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
A. Information You Provide Directly
This may include:
Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Company/business name
GST or other business details where required for invoicing
Order and purchase details
Account login information
Customer service communications
Information you provide when submitting an enquiry or request
B. Payment Information
When you make a payment, payment-related information may be processed by our payment gateway or other authorised payment service providers.
We generally do not store complete payment card information on our own servers unless specifically stated otherwise.
C. WhatsApp Information
If you communicate with us through WhatsApp, we may process:
WhatsApp phone number
WhatsApp profile name
Messages you send to us
Images, documents, videos or other media you send to us
Order or customer-service information contained in those communications
Message delivery/read information where available
D. Technical and Usage Information
When you use our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type and information
Operating system
Pages visited
Referring website or URL
Date and time of access
Website interaction and usage information
Cookie and similar technology information
3. How We Use Personal Data
We may process your personal data for the following purposes:
· Creating and managing customer accounts;
· Processing and fulfilling orders;
· Processing payments and refunds;
· Arranging shipping and delivery;
· Providing customer support;
· Responding to enquiries and requests;
· Communicating order confirmations, dispatch information and delivery updates;
· Communicating with you through WhatsApp where you have contacted us or opted in to receive communications;
· Managing returns, replacements and refunds;
· Preventing fraud, misuse and unauthorised transactions;
· Maintaining website security;
· Improving website functionality, products and customer experience;
· Analysing website usage and performance;
· Sending marketing or promotional communications where permitted and where applicable consent has been obtained;
· Maintaining business, accounting and transaction records;
· Complying with applicable laws, regulations and lawful requests from authorities; and
· Establishing, exercising or defending legal claims where necessary.
4. Marketing Communications
We may send promotional communications about our products, offers, new products and services where permitted by applicable law.
Where marketing communications are based on consent, you may withdraw your consent or opt out at any time. You may opt out of promotional emails by using the unsubscribe option provided in the communication or by contacting us.
For WhatsApp marketing communications, you may ask us to stop sending promotional messages.
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal and will not prevent us from processing information where processing is otherwise permitted or required by law.
5. Google and Facebook Login Services
Where we offer third-party login or account registration services, such as Google or Facebook, we may receive information authorised by you, such as:
· Name
· Email address
· Profile image
· Unique account identifier
This information may be used for:
· User authentication;
· Account creation and management;
· Account security; and
· Fraud prevention.
We will only access information made available to us by the relevant authentication provider in accordance with the permissions granted by you and the provider's applicable policies. We do not access or collect additional information from your Google or Facebook account unless you expressly authorise us or it is made available through the permissions you grant during the login process.
6. Cookies and Similar Technologies
We may use cookies and similar technologies for purposes including:
· Website functionality;
· Authentication and session management;
· Shopping cart functionality;
· Remembering user preferences;
· Website analytics;
· Performance monitoring;
· Security; and
· Marketing and advertising, where applicable.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
7. WhatsApp Business Communications
We may use the WhatsApp Business Platform, provided by Meta Platforms, Inc. ("Meta"), to communicate with customers. WhatsApp may be used for:
· Responding to customer enquiries;
· Customer support;
· Order-related communications;
· Dispatch and delivery updates;
· Service notifications; and
· Promotional communications where appropriate consent or another lawful basis exists.
Messages exchanged through WhatsApp may be processed through Meta's/WhatsApp's infrastructure and may also be stored in our customer-management or business systems for customer service, order management, record-keeping and other legitimate business purposes.
We do not sell customers' WhatsApp information to third parties.
Where WhatsApp communications are used for marketing, customers may opt out by contacting us or following the applicable opt-out instructions.
8. Sharing of Personal Data with Third Parties
We may share personal data with trusted service providers where reasonably necessary to provide our products and services or operate our business.
These may include:
· Payment gateways and payment service providers;
· Courier and logistics companies;
· Website hosting and technology providers;
· Customer relationship management systems;
· WhatsApp/Meta and messaging service providers;
· Analytics providers;
· Advertising and marketing service providers, where applicable;
· IT and cybersecurity service providers;
· Professional advisers, including accountants, auditors and legal advisers; and
· Government authorities or other parties where disclosure is required or permitted by law.
We require service providers processing personal data on our behalf to handle such information appropriately and in accordance with applicable contractual and legal requirements.
9. International Processing and Transfers
Some third-party service providers used by us may process personal data from locations outside India.
Where personal data is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian data protection requirements and other applicable laws.
10. Payment Security
Payments made through our website may be processed through third-party payment gateways or payment service providers.
We do not generally store complete payment card information on our own servers.
Payment information may be subject to the privacy policies, security practices and terms of the relevant payment service provider.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
· Fulfilling orders;
· Providing customer support;
· Maintaining business and accounting records;
· Managing warranties, returns and disputes;
· Preventing fraud and misuse;
· Complying with legal and regulatory obligations; and
· Establishing, exercising or defending legal claims.
When personal data is no longer required for a lawful purpose, we will take reasonable steps to delete or anonymise it, subject to applicable legal and regulatory requirements.
12. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including the right to:
· Request information about personal data processed by us;
· Request correction of inaccurate or incomplete personal data;
· Request deletion/erasure of personal data where legally applicable;
· Withdraw consent where processing is based on consent;
· Raise a grievance regarding our processing of personal data; and
· Exercise other rights available under applicable data protection laws.
The manner in which these rights may be exercised and any applicable limitations will be governed by applicable law.
13. Data Deletion Requests
You may request deletion of your account or personal data by contacting us using the contact details provided below.
Where deletion is legally permissible, we will take reasonable steps to process the request.
Certain information may need to be retained where required for:
Tax or accounting purposes;
Legal compliance;
Fraud prevention;
Dispute resolution;
Enforcement of contractual rights; or
Other lawful purposes.
Deletion of your data from one system may not immediately result in deletion from legally required records or properly maintained backups.
14. Data Security
We implement reasonable technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, misuse, loss or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.
15. Data Breaches
If a personal data breach occurs, we will take appropriate steps to investigate, contain and mitigate the breach and provide notifications to affected individuals and/or regulatory authorities where required under applicable law.
16. Children's Privacy
Our website and services are not intended to knowingly collect personal data from children except where permitted and handled in accordance with applicable law.
If you believe that a child has provided personal data to us without appropriate authorisation, please contact us so that we can review and take appropriate action.
17. Grievance and Privacy Contact
For questions, privacy requests or complaints relating to personal data, please contact:
K. G. Enterprises
Email: [email protected]
Contact Number: 011-46597921
Address: Vasant Kunj, New Delhi-110070
We will handle privacy-related requests and grievances in accordance with applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws. The updated version will be published on this page with the revised “Last Updated” date.