Privacy Policy

Last updated: Jun 3, 2026

1. Overview

This website is operated by Sunflower Floral Foam, a brand of K.G. Enterprises.

We take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit and use our website and services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment-related information
• Account login credentials
• WhatsApp phone number, WhatsApp profile name, and the content of messages/media you send us when you contact us on WhatsApp.

Automatically Collected Information

When you access our website, technical information may automatically be collected, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Referring URLs
• Time and date of access

3. How We Use Your Information

We use collected information for purposes including:

• Providing and managing our services
• Processing orders and payments
• Customer support and communication
• Fraud prevention and security monitoring
• Improving website performance and user experience
• Marketing and promotional communications (where permitted)
• Compliance with legal obligations
• To communicate with you over WhatsApp — order updates, support, and notifications you've opted into.

4. Google and Facebook OAuth Login

We may offer login and account registration through third-party authentication providers such as Google and Facebook.

When using these services, we may receive:

• Name
• Email address
• Profile image
• Unique account identifier

This information is used strictly for:

• User authentication
• Account creation and management
• Security and fraud prevention

We do not sell, rent, or misuse your Google or Facebook user data.

We do not access additional information from your social media accounts unless explicitly authorized by you.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, maintain login sessions, analyze traffic, and personalize content.

Cookies may be used for:

• Authentication and session management
• Shopping cart functionality
• Website analytics
• Marketing and advertising
• User preferences

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Third-Party Services

We may use third-party services such as payment gateways, analytics providers, shipping services, advertising platforms, and authentication providers.

These third parties may process your information only to the extent necessary to provide their services.

7. WhatsApp Business Messaging

We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. ("Meta"), to communicate with customers who message us or who have opted in to be contacted on WhatsApp.

What we process: your WhatsApp phone number, your WhatsApp profile name, the content of the messages and media (text, images, documents) you exchange with us, and message delivery/read status.

Why: to respond to your enquiries, send order and dispatch updates, provide customer support, and send pre-approved notifications (templates) you have opted in to receive.

How it's shared: messages are transmitted and processed through Meta's/WhatsApp's infrastructure, which is governed by WhatsApp's own Privacy Policy. We store a copy of the conversation in our customer-management system to service your account. We never sell your WhatsApp data and do not use it for advertising.

Retention & deletion: we keep WhatsApp conversation data only as long as needed for support, record-keeping, and legal obligations. You can ask us to delete it at any time (see Data Deletion Requests).

Opt-out: reply STOP, or tell us to stop, to end WhatsApp messages from us at any time.

8. Payment Security

Payment transactions are processed securely through trusted third-party payment providers. We do not store complete payment card information on our servers unless explicitly stated.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Object to certain processing activities
• Request data portability

11. Data Deletion Requests

Users may request deletion of their accounts and associated personal data by contacting us through the contact information provided on this website.

OAuth users who signed in via Google or Facebook may also revoke application access directly through their account settings with the respective provider.

This includes any WhatsApp conversation history we hold. We action deletion requests within 30 days of verification.

12. Data Security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective immediately upon posting on this page.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact us through the contact information provided on this website.